BANANA AI Privacy Policy

Last updated: September 2025

About BANANA AI and This Policy

This Privacy Policy explains how BANANA AI ("BANANA AI", "we", "our", "us") collects, uses, shares, and protects information when you use our AI‑powered image services (the "Service"). By using the Service, you agree to this Policy. If you do not agree, please discontinue use.

Information We Collect and Process

Information You Provide to Us

We collect information you submit directly, such as when you:

  • Create an account or sign in
  • Use the Service to generate or edit images
  • Contact support or interact with us
  • Subscribe to updates, participate in surveys, or promotions

This may include your name, email address, account profile, payment and billing details, and communication preferences.

Information We Collect Automatically

When you use the Service, we automatically collect certain data to operate and secure our systems, including:

  • Requests and preferences for image generation
  • Feature usage, clicks, and interaction events
  • Device and network details (browser, OS, IP address)
  • Diagnostic logs, performance metrics, and error reports

Your Uploaded and Generated Content

In providing the Service, we process:

  • Input images or assets you upload
  • Prompts and generation parameters (e.g., style, resolution)
  • Output images and associated metadata
  • Processing duration, quality scores, and related telemetry

How We Use Information

To Provide and Maintain the Service

  • Generate and deliver AI‑powered images
  • Authenticate users, operate accounts, and provide customer support
  • Process payments, subscriptions, and billing

To Improve, Research, and Develop the Service

  • Analyze usage to enhance experience and reliability
  • Develop new features and capabilities
  • Optimize model and infrastructure performance
  • Conduct research using anonymized or aggregated data

To Communicate With You

  • Send transactional notices and important updates
  • Respond to inquiries and support requests
  • Send marketing communications where permitted or with your consent

For Legal, Security, and Compliance

  • Comply with laws and enforce our Terms of Service
  • Detect, investigate, and prevent fraud, abuse, and security incidents

Data Storage, Security, and Retention

Storage Locations and Practices

  • Data is stored on secure cloud infrastructure with industry‑standard encryption in transit and at rest
  • Regular backups support integrity and availability

Our Security Measures

  • Encryption of sensitive data
  • Role‑based access controls and strong authentication
  • Continuous monitoring, logging, and periodic security reviews
  • Trained personnel and defined incident response procedures

Data Retention

  • Account data is retained while your account remains active
  • Generated content is retained per your plan settings
  • Certain usage data may be retained to improve and protect the Service
  • Upon request, we delete your data, subject to legal or operational requirements

How We Share Information

We do not sell your personal information. We share information only as described below:

Service Providers (Processors)

We share information with trusted vendors for payment processing, hosting and storage, analytics, customer support, and communications, subject to confidentiality and data‑processing obligations.

Legal and Safety Disclosures

We may disclose information to comply with law, protect rights, prevent fraud or security threats, or respond to lawful requests from authorities.

Business Transfers

Your information may be transferred in connection with a merger, acquisition, reorganization, or asset sale, subject to appropriate safeguards.

Your Choices and Rights

  • Access and correction: Review and update your account information
  • Deletion: Request deletion of your data, subject to legal constraints
  • Portability: Request a copy of your data in a portable format
  • Marketing preferences: Opt out of marketing communications
  • Cookies: Adjust cookie settings in your browser

International Transfers

Your information may be transferred to and processed in countries other than your own. We implement appropriate safeguards for such transfers, including standard contractual clauses or adequacy decisions where applicable.

Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately.

Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on our website, and the "Last updated" date will be revised. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

Contact Us

Questions about this Policy or our privacy practices?

  • Email: privacy@bananaai.live
  • Website: https://bananaai.live/privacy-policy

Region‑Specific Notices

California (CCPA/CPRA)

California residents may request access to, deletion of, or details about personal information we collect and disclose. You also have the right to opt out of certain data sharing. Contact us to exercise these rights.

European Economic Area (GDPR)

If you are in the EEA, you have additional rights, including the right to erasure, restriction, portability, and objection to processing, as well as the right to lodge a complaint with your local supervisory authority. Contact us to exercise these rights.